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General FAQ FAQ's
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What is TOProfs?
TOProfs is an online tutoring marketplace that connects students with expert instructors for personalized learning.
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How do I create an account?
Click “Sign Up“, choose your role (Student or Instructor), and follow the registration steps.
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Is TOProfs free to use?
Yes! Creating an account and browsing instructors is free. However, to maintain quality and make magic happens, a service fee of 10% applies to payments (minimum 2€) and withdrawals depending on the services and amounts. Yes, we are very competitive thanks to you! 😊
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What subjects can I find on TOProfs?
We cover a wide range of subjects, here the categories (each has her own sub-categories):
Academic Support, Language Courses, Preparation for Language Tests, Preparation for Admission Tests, Adapted Education, Literature and Writing, Biological Sciences, Engineering Sciences, Human and Social Sciences, Medical Sciences, Psychology, Fundamental and Applied Sciences, Music Lessons, Keyboard Instruments, String Instruments, Wind Instruments, Percussion Instruments, Accordion Instruments, Electronic Instruments, Singing Lessons, Cinematic Arts, Photographic Arts, Visual Arts, Performing Arts, Circus, Dance Lessons, Manual Arts & Trades, Floral Arrangement, Sewing, Architecture and Construction, Economy and Business, Professional Development, Computer Devices, Apple, Database, Office Automation, ERP, Computer-Aided Design, Web and Mobile Development, Graphic Design, Internet, Computer Science and Programming, Video Editing, SEO, Operating Systems, Cryptocurrency, Law, Event Management, Hospitality and Catering, Sports & Leisure, Combat Sports, Athletics, Fitness, Yoga, Water Sports, Equestrian Sports, Motorsports, Extreme & Urban Sports, Navigation or Sailing, Card Games, Strategy Games, Gaming, Divinatory Arts, Family, Baby Well-being, Health & Well-being, Aesthetic Medicine, Animals, Landscaping, Ecology, Personal Development, Family, Driving.
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How can I request a new tuition category?
If you can’t find your subject or tuition category on TOProfs, you can request that we add it. Simply reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com with your suggestion.
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How does TOProfs ensure instructor quality?
We verify instructor profiles and encourage students to leave reviews.
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Are my payments secure?
Yes! We use secure payment gateways to protect transactions.
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Can I pay an instructor or get paid as an instructor outside of TOProfs?
No, all payments must be processed through TOProfs to ensure security and support. If payments are made outside the platform, your profile may be removed. Similarly, if an instructor or student reports this action, our team will investigate, and the account could be banned. By registering on our platform, you agree to receive payments only through TOProfs.
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Does TOProfs take a commission?
Yes, we charge a service fee (5% to 15%) on payments and withdrawals with a minimum fee of 3€.
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My payment isn’t going through. What should I do?
Check your payment method and ensure your account has sufficient funds. If the issue persists, simply reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com with your suggestion.
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I found a suspicious profile. How do I report it?
“We take our quality very seriously, so in this case, please keep all relevant details (such as screenshots, names, etc.) and report them as soon as possible. Our team will investigate and take appropriate action. You can reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com.
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Why am I not receiving email notifications?
Check your spam folder and ensure you have enabled notifications in settings.
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I’m having trouble logging in. What should I do?
Try resetting your password. If the issue persists, contact support.
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How do I delete my TOProfs account?
Go to Settings > Account and select “Delete Account,” or contact support at hi@toprofs.com.
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Can I message an instructor before booking?
You can send a message to instructors through our platform only after confirming a session. No panic! If you don’t agree with the professor on schedules, methodology, or any other detail, you can cancel anytime and will always be refunded! Easy and simple!