No, all payments must be processed through TOProfs to ensure security and support. If payments are made outside the platform, your profile may be removed. Similarly, if an instructor or student reports this action, our team will investigate, and the account could be banned. By registering on our platform, you agree to receive payments only through TOProfs.

Try clearing your cache or using a different browser. If the problem continues, contact support.

Check your payment method and ensure your account has sufficient funds. If the issue persists, simply reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com with your suggestion.

“We take our quality very seriously, so in this case, please keep all relevant details (such as screenshots, names, etc.) and report them as soon as possible. Our team will investigate and take appropriate action. You can reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com.

Check your spam folder and ensure you have enabled notifications in settings.

Try resetting your password. If the issue persists, contact support.

No panic 💜 You can book with another instructor or request your refund.

We verify instructor profiles, and put all our energy into making our platform high-quality and secure. Meanwhile, we recommend checking reviews and messaging instructors before booking. We encourage all users to be cautious and report any suspicious activity!