What is TOProfs?

TOProfs is an online tutoring marketplace that connects students with expert instructors for personalized learning.

Is TOProfs free to use?

Yes! Creating an account and browsing instructors is free. However, to maintain quality and make magic happens, a service fee of 10% applies to payments (minimum 2€) and withdrawals depending on the services and amounts. Yes, we are very competitive thanks to you! 😊

What subjects can I find on TOProfs?

We cover a wide range of subjects, here the categories (each has her own sub-categories): Academic Support, Language Courses, Preparation for Language Tests, Preparation for Admission Tests, Adapted Education, Literature and Writing, Biological Sciences, Engineering Sciences, Human and Social Sciences, Medical Sciences, Psychology, Fundamental and Applied Sciences, Music Lessons, Keyboard Instruments,

How can I request a new tuition category?

If you can’t find your subject or tuition category on TOProfs, you can request that we add it. Simply reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com with your suggestion.

Can I pay an instructor or get paid as an instructor outside of TOProfs?

No, all payments must be processed through TOProfs to ensure security and support. If payments are made outside the platform, your profile may be removed. Similarly, if an instructor or student reports this action, our team will investigate, and the account could be banned. By registering on our platform, you agree

My payment isn’t going through. What should I do?

Check your payment method and ensure your account has sufficient funds. If the issue persists, simply reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com with your suggestion.

I found a suspicious profile. How do I report it?

“We take our quality very seriously, so in this case, please keep all relevant details (such as screenshots, names, etc.) and report them as soon as possible. Our team will investigate and take appropriate action. You can reach out via live chat using the chat icon in the bottom-right corner, or

How do I communicate with my instructor?

After booking, the built-in chat on TOProfs will be activated for secure communication. You can freely chat with your instructor, send files, and share any details.

Can I request a refund?

Of course! Refunds without a valid reason, or those resulting from a mistake or error, are subject to our cancellation policy, which includes a small 20% service fee.

Are all instructors verified?

We verify instructor profiles, and put all our energy into making our platform high-quality and secure. Meanwhile, we recommend checking reviews and messaging instructors before booking. We encourage all users to be cautious and report any suspicious activity!

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