My payment isn’t going through. What should I do?

Check your payment method and ensure your account has sufficient funds. If the issue persists, simply reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com with your suggestion.

I found a suspicious profile. How do I report it?

“We take our quality very seriously, so in this case, please keep all relevant details (such as screenshots, names, etc.) and report them as soon as possible. Our team will investigate and take appropriate action. You can reach out via live chat using the chat icon in the bottom-right corner, or

How do I communicate with my instructor?

After booking, the built-in chat on TOProfs will be activated for secure communication. You can freely chat with your instructor, send files, and share any details.

Can I request a refund?

Of course! Refunds without a valid reason, or those resulting from a mistake or error, are subject to our cancellation policy, which includes a small 20% service fee.

Are all instructors verified?

We verify instructor profiles, and put all our energy into making our platform high-quality and secure. Meanwhile, we recommend checking reviews and messaging instructors before booking. We encourage all users to be cautious and report any suspicious activity!

How do I book a lesson?

Find an instructor, send a request, and confirm your booking after the instructor accepts.

How do I set my rates?

You have full control over your pricing. We recommend researching similar instructors to stay competitive.