We verify instructor profiles and encourage students to leave reviews.
Can I pay an instructor or get paid as an instructor outside of TOProfs?
No, all payments must be processed through TOProfs to ensure security and support. If payments are made outside the platform, your profile may be removed. Similarly, if an instructor or student reports this action, our team will investigate, and the account could be banned. By registering on our platform, you agree
I can’t access my booked lessons. What should I do?
Try clearing your cache or using a different browser. If the problem continues, contact support.
My payment isn’t going through. What should I do?
Check your payment method and ensure your account has sufficient funds. If the issue persists, simply reach out via live chat using the chat icon in the bottom-right corner, or email hi@toprofs.com with your suggestion.
I found a suspicious profile. How do I report it?
“We take our quality very seriously, so in this case, please keep all relevant details (such as screenshots, names, etc.) and report them as soon as possible. Our team will investigate and take appropriate action. You can reach out via live chat using the chat icon in the bottom-right corner, or
Why am I not receiving email notifications?
Check your spam folder and ensure you have enabled notifications in settings.
I’m having trouble logging in. What should I do?
Try resetting your password. If the issue persists, contact support.
What should I do if an instructor cancels my session?
No panic 💜 You can book with another instructor or request your refund.
Are all instructors verified?
We verify instructor profiles, and put all our energy into making our platform high-quality and secure. Meanwhile, we recommend checking reviews and messaging instructors before booking. We encourage all users to be cautious and report any suspicious activity!